Hyster enjoys a wonderful relationship with the majority of its customers due its focus on producing total client satisfaction through its world class manufacturing. Our goal is to foresee the needs of all our customers as well as address them with forklifts that provide the performance, the reliability and the value which they need.
Hyster completely believes in starting with the client. The company conducts annual focus groups and offers on-going voice of customer research that is conducted both on-line as well as in the field. We have more than 400 design engineers to translate that input into clever designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machinery are subjected to virtual, physical and environmental tests, so as to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total client satisfaction and flawless quality 100 percent of the time, every time.
Total Quality Each Time
Hyster uses an integrated MES or Manufacturing Execution System to initiate excellence from the start. The MES is responsible for managing production flow. The MES coordinates line activities like part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits actually hold every worker accountable for constant quality, combined with the 5s workplace organization in place to help us attain it.
Hyster offers a variety of excellent features as standard with our products. By remaining committed to our focus on both safety and quality, and by being innovative from beginning to end, we deliver some of the best material handling machinery on the market. These are only some of the reasons the company has become a leader within the industry.